General Terms and Conditions

These Terms and Conditions set out the rules for using the Zetbet platform. They explain the relationship between us and our users, how accounts should be used, and the basic operational rules that apply to playing, depositing and withdrawing. By registering or using Zetbet you agree to comply with these terms and any specific rules that apply to promotions, games or services on the site.

Account responsibilities

Users must provide accurate and up-to-date information when creating an account and are responsible for maintaining the security of their login details. We may require identity verification and additional documentation to process withdrawals or to meet regulatory checks. Account holders are responsible for all activity that takes place under their account. If you suspect unauthorised access you must notify us immediately.

Eligibility requirements

To use Zetbet you must be legally entitled to gamble in your jurisdiction. You must not open an account if you are disqualified from gambling under local law. We will verify eligibility during registration and at any time thereafter. Creating multiple accounts or attempting to circumvent eligibility checks is prohibited and may lead to account suspension and withholding of funds.

Acceptable platform use

Users must not use the site for fraudulent, abusive or unlawful purposes. Prohibited behaviour includes collusion, using automated tools to place bets, bonus manipulation, and creating multiple accounts to exploit offers. We reserve the right to limit, suspend or close accounts and to void bets where we reasonably suspect abuse or a breach of these terms.

General bonus and promotion rules

Promotions, welcome bonuses and free spins are subject to specific terms which are displayed with each offer. Bonuses may carry wagering requirements, eligible games, maximum bet limits and expiry dates. For example, some casino bonuses on the platform carry a 50x wagering requirement where stated. Sports tokens and similar offers may exclude void, cancelled or cashed-out bets from qualifying criteria. Misuse of promotions will result in the bonus being voided and any associated winnings being forfeited.

Deposits and withdrawals

We support a range of payment methods. Minimum deposit and withdrawal amounts apply and may vary by payment method. Typical minimums are shown in your account and may include values such as £10. Withdrawals are processed after verification checks and may be subject to security checks. Reported processing times for approved withdrawals can be around 24-48 hours, with longer times for some banking channels. We may apply limits to withdrawals, including monthly caps, and may require that withdrawals are returned to the original funding source where practical.

Dispute resolution

If you have a complaint you should contact our support team with full details so we can investigate. We aim to resolve disputes promptly and fairly. If we cannot reach an agreement through our internal process we will outline the further options available, which may include independent dispute resolution mechanisms where appropriate.

Updates to terms and conditions

We may amend these terms from time to time to reflect changes in services, law or operational requirements. Material changes will be communicated via the account or the site. Continued use of Zetbet after changes are posted constitutes acceptance of the updated terms. If you do not accept revised terms you should stop using the service and contact support for assistance.